At Masonic Seed Company we want every order to arrive complete and in good condition. This policy explains when we will replace an order, what we are unable to refund, and how to make a claim.
All sales are final
We do not offer refunds or returns. Once an order has been dispatched it leaves our control, and for that reason we are unable to accept goods back or issue a refund.
We will, however, replace any item that arrives damaged or defective. Details are below.
Damaged or defective orders
If your order arrives damaged, incomplete or defective, we will replace it free of charge.
To make a claim, email masonic@masonicseeds.co within 7 days of delivery and include:
- Your order number
- A short description of the problem
- Clear photos of the items you received
- Clear photos of the packaging the order arrived in
Please keep all original packaging. We need it to verify a claim, and claims made without it may not be accepted.
Once a claim is approved we will send a like-for-like replacement. If the original item is out of stock we will contact you to arrange a comparable alternative.
What this policy does not cover
- Germination results, plant performance or yield. Our seeds are sold as souvenirs and collectible storage items only.
- Orders refused, unclaimed, or returned to us because of an incorrect or incomplete delivery address.
- Parcels delayed or held by a postal service or customs authority.
- Any use of the product that is not permitted where you live.
It is your responsibility to check your local and international laws before ordering. Please see our Terms & Conditions.
Incorrect addresses and undelivered parcels
It is your responsibility to enter your delivery address correctly and completely at checkout. If a parcel is returned or held, contact your postal service with your tracking number to arrange redelivery or collection.
Please order using your real name. A delivery office may not deliver to a name it does not recognise, and photo identification is usually required to collect a held parcel.
Cancellations and changes
If you need to change or cancel an order, email us as soon as possible. We can only make changes while an order has not yet been dispatched.
Contact us
Masonic Seed Company
Email: masonic@masonicseeds.co
Or use our contact page.
Last updated: September 2026
